- How do I wash my reusable products?
Washing instructions are provided with each item. Please take care to read and follow these instructions to ensure the items remain in the best possible condition.
- Can I request a custom order?
If you would like to request a custom order please contact me directly, where stock levels allow I am always happy to make up bundles of specific patterns.
- What is your returns policy?
Returns are accepted up to 14 days after purchasing, provided they are unused and in the condition they were received. The cost of postage cannot be refunded and buyer is required to cover the cost of return postage.
Returns are not accepted on custom or personalised orders.
- Can I cancel my order?
Cancellations are not accepted on custom orders or items with personalisation.
Off the shelf items may be cancelled if they have not been dispatched. After dispatch, orders cannot be cancelled but items may be returned for a refund within 14 days, provided they are unused.
- How true to life are the colours in your images?
Colours of products shown on my website are true to my monitor, viewing device may differ or vary from the actual item or any other items I offer on this site. I make the best attempt to ensure the colours on my monitor closely match the actual physical item.
- Handmade item disclaimer:
All items sold by Sparrow Road Handmade, are handmade, and handmade items, by nature, may have slight imperfections.
I will never sell a product that I do not believe to be top quality. Although I am thorough and take great care with my products, there are inconsistencies based on the creative nature and each item may look slightly different from the next.
These items have natural and unique imperfections. Every item is made with love, right here in my home.
Please note - all products sold in this shop are intended for use by adults and are not intended to be used as toys or unsupervised by young children. Whilst every care is taken to ensure no loose strands remain, the nature of fabric products means that fraying or tearing is a possibility.
Please do not allow unsupervised children to use these products.
- How will my item be shipped?
All items are sent Royal Mail 2nd class within the UK. This usually takes 2-3 business days after dispatch. As all items are handmade, it may be 2-3 days between orders being placed and items being dispatched. Please note business days do not include weekends.
- Can I place a wholesale order?
I offer bulk order and wholesale discounts, please contact me for further info.
- Where do you source your fabric from?
I source my fabric from lots of different suppliers, if you would like to purchase some of the fabrics I use in my products, please check out my fabric shop here.
- Do you use plastic free packaging?
Orders are sent in recyclable cardboard packaging with minimal additions.
On occasion, if your order is too large for my standard boxes I may re-use packaging from other orders to send out your items, to reduce waste. This may include plastic packaging.
- Do you ship internationally?
I do not currently accept international orders on this website, international customers should visit www.sparrowroadhandmade.etsy.com and place orders there.
Have a question that isn't answered here? Use the 'Contact Us' page to get in touch or email email@example.com